Shipping and Returns

Shipping

Shipping Policy +

The Six Bells is excited to ship to you!

Our warehouse works hard to ship all ground and international orders within 3 business days (up to 5 business days for antiques) unless otherwise noted within the details of a product page. Due to a small team and a tight turnaround, we can’t make any changes to an order once it’s placed. Please note that if you order multiple items, they may come in multiple packages—but you pay just one shipping fee!

All packages are shipped with no signature required for delivery. If you’d like your shipment sent with a signature requirement, please let us know by emailing help@thesixbells.com or by making a note in your order notes.

The Six Bells is not responsible for replacing lost packages.

Domestic Shipping +

For orders shipped to destinations within the United States, our standard delivery method is UPS or USPS, for which we charge a flat rate of $9.50. All orders are typically shipped within 3 business days, pending credit card verification. Orders that include items on pre-order will ship in full when all items are available, unless otherwise requested.

We also offer expedited shipping for $26.50. Please note that certain items (as noted in their product descriptions) aren’t eligible for expedited shipping. Our carriers deliver standard 2-Day and Overnight packages Monday through Friday, excluding holidays. All expedited orders placed by 1 p.m. ET on business days are shipped same-day or the next day; if placed on weekends or holidays, expedited orders will be shipped the next business day. Please email help@thesixbells.com if you have any questions.

International Shipping +

We currently ship internationally to the UK only. International orders are shipped via DHL Express for a flat rate of $34.50 and should arrive in 3 to 6 business days, pending customs.

Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot be responsible for them.

Please also be aware that international packages may be delayed due to customs. Feel free to email help@thesixbells.com if you have any other questions on this front!

Returns

Return Policy +

We offer returns for store credit on eligible domestic orders. Returns must be initiated within 14 days of receipt of your order. All returns must include all original packaging. Please note that original shipping charges are non-refundable, and the cost of return shipping will be deducted from your store credit.

Feel free to email us at help@thesixbells.com if you have any questions. We’d love to help!

How to start a return +

To get the return process started, email help@thesixbells.com with your order number and the item(s) you're returning, and we'll generate a return label for you to print. Please note the cost of return shipping will be deducted from your store credit.

Be sure to package your return carefully. The Six Bells has the right to deny credit for any returned goods that are broken or that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!

Drop off your return at your nearest UPS or USPS location within 10 days.

Store Credit +

We will issue a refund in the form of store credit for the cost of your returned item(s), which you will receive via email 5-7 days after we process your return. Please note the cost of return shipping will be deducted from your store credit.

Gifts +

If you’ve been gifted something from The Six Bells that isn’t quite your speed, you can return it for store credit. Just email help@thesixbells.com.

Final Sale Items +

Unfortunately, we cannot accept exchanges or returns for the following: international orders, paper goods, consumables and food, antiques, sale or discounted items, and any other products noted as final sale in the product description.

Promotional Codes +

Please read the fine print when using a promotional or coupon code, as items purchased using a code often have restrictions around return eligibility. All international orders are final sale and not eligible for return, regardless of code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, gift card purchases, or shipping fees. 

Other exclusions may (and often do!) apply, so please reference fine print.

Need more help? +

Contact us with any questions at help@thesixbells.com.