Frequently Asked Questions
The Six Bells is excited to ship to you!
Our warehouse works hard to ship all ground and international orders within 3 business days (up to 5 business days for antiques) unless otherwise noted within the details of a product page. Due to a small team and a tight turnaround, we can’t make any changes to an order once it’s placed. Please note that if you order multiple items, they may come in multiple packages—but you pay just one shipping fee!
We strongly encourage customers to choose the "signature required" delivery option because of the risk of loss or theft. When the "no signature required" delivery option is selected at checkout, The Six Bells is not responsible for replacing lost packages.
For orders shipped to destinations within the United States, our standard delivery method is UPS orand USPS, for which we charge a flat rate of $9.50. All orders will be shipped within 3 business days, pending credit-card verification—wahoo!
We also offer expediated shipping for $19.50. Please note that certain items (as noted in their product descriptions!) aren’t eligible for expedited shipping. Sorry about that! Our carriers deliver standard 2-day and overnight packages Monday through Friday, excluding holidays. All expedited orders placed by 1 p.m. ET on business days are shipped same-day or the next day; if placed on weekends or holidays, these orders will be shipped the next business day. Please email email@example.com if you have any questions.
International orders are shipped via DHL Express for a flat rate of $34.50 and should arrive in 3 to 6 business days, pending customs.
Please note that all international packages may be subject to additional customs, duties, or other fees. We don't have control over these fees—they are calculated by each country's customs department—and, unfortunately, we cannot be responsible for them.
Please also be aware that international packages may be delayed due to customs. Feel free to email firstname.lastname@example.org if you have any other questions on this front!
We offer returns for store credit on eligible domestic orders. Returns must be initiated within 14 days of receipt of your order. All returns must include all original packaging. Please note that original shipping charges are non-refundable.
Feel free to email us at email@example.com if you have any questions. We’d love to help!
To get the return process started, e-mail firstname.lastname@example.org with your order number.
Select the item(s) you're returning, and we'll generate a return label for you to print.
Be sure to package your return carefully. The Six Bells has the right to deny credit for any returned goods that do not meet the requirements of our return policy, so please treat our pieces with lots of TLC!
Drop off your return at your nearest UPS location within 10 days.
We will issue a refund in the form of store credit for the cost of your returned item(s), which you will receive via email 5-7 days after we process your return.
If you’ve been gifted something from The Six Bells that isn’t quite your speed, you can return it for store credit. Just e-mail email@example.com.
Unfortunately, we cannot accept returns on the following: international orders, paper goods, and antiques.
Please read the fine print when using a promotional or coupon code, as items purchased using a code often have restrictions around return eligibility. All international orders are final sale and not eligible for return, regardless of code used. Codes are applied before the cost of shipping, handling, and tax. They may not be applied to previous purchases, gift card purchases, or shipping fees.
Other exclusions may (and often do!) apply, so please reference fine print.
Contact us with any questions at firstname.lastname@example.org.